FAQ's

all your doubts answered here

What are your questions About buying art? Commissioning a work of art? The Newsletter?  or My classes on procreate for painters? Find your answers here. Don’t see the answer you are looking for? Use the contact form at the bottom to send follow up questions or email me at alana@ealanajames.com.

About buying art

My current work are all digital collages, printed on canvas and then overpaintedThey come in limited editions of no more than ten and since you can choose your size from 20X20, 40X40 or 60X60 cm, each versión will be slightly different since a different size canvas will mean different overpainting.  I use only the highest quality of material for the digital prints on canvas that constitute one phase of her work.  You can expect vibrant color, stretcher bars milled locally in Ireland made of popular or tulip wood, on 410gsm satin canvas with a very white base.  This combination ensures both that the oil paint over the print will adhere properly and that your work will stand the test of time.

I work to keep things simple for you. If you are in Europe then you know about VAT.  For now, we have added a percentage surcharge that we think will cover shipping and handlingIt is the one cost that may go up with time. 

  • You should receive a confirmation email from alana@ealanajames.com. Check your spam folder, if you did not receive it.  I will stay in touch about when the work will be completed and ready to ship.  Each piece will be slightly different due to size and printing. 
  • If you are in the Kinsale area, I’m happy to deliver the painting direct to you. It will be ready to hang. All canvases are shipped stretched and we use the canvas printer to complete the logistics of shipping after the overpainting is done.  That ensures quality materials and expert shipping. 
  • I will let you know once your piece is shipped. 
Commissioning a Painting

I want to make it as simple as possible for you to celebrate an important person or event in your life by commemorating them in a commissioned piece. The first step is to message me through one of my social media channels, email me at alana@ealanajames.com, or fill out the contact request form on my Commissions page. When I receive your request, I’ll check my commissions calendar and give you an estimate for when I can queue it. I recommend you tell me right away if you are hoping to make the time for a special occassion or gift – I will try to do what I can. 

After we confirm the starting date, we start with a conversationby phone, or Zoom or any other similar media. We discuss your idea and you will send on jpg or png digital photos of the people, places etc that make up the story we are celebratingI’ll ask you which work on the site you liked best and why and what sizes work for the space you have in mindThen we set the price (generally 50% higher than the same sized work on this site. If you decide to move forward to the next step, after an initial 50% payment, we both sign a simple agreement, and I create a few digital options for your review. Once those are complete we meet again to discuss them confirm the details and size, after which I update the agreement that summarizes our discussion. The final 50% is due before the work is shipped to you.   

This depends on the queue of commissions at the time of the order, how large the commissioned piece is, and how many iterations the commissioned artwork requires. While it is on a case-by-case basis, you should normally expect anywhere between 4 - 8 weeks to complete. 

In the unusual case that you don’t like the final product, please email me at alana@ealanajames.com. so I can make this right for you. I value your investment in my artwork and I want you to enjoy the process and the final work in your home or office. 

Paying for Art

When purchasing directly from my website, payment is by PayPal, which will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, you can contact me at alana@ealanajames.com for wire transfer details . 

Shipping Art

Work will be shipped out from Kinsale, Co Cork Ireland and we use the same company who makes our high-standard canvas prints to complete the logistics of shippingThis has been their business for yearsExcept for one or two large pieces we stretch the art on the narrow side of the stretcher bar – this eliminates some weight and most are shipped in bubble wrap. 

Ask as we have communication about finishing the workMuch depends on where you are in the world. 

PerhapsIt will depend on where you are in the world so I will get back to you with options. 

Shipping and handling are included in the final cost as you complete the purchase on the site. 

I will need a complete shipping address, either a residence or a business We will need to be in touch through email so be sure to give me an email address you monitor frequently. 

About the Newsletter

You can subscribe through my website. Please use the form at the bottom of my website or you can email me at alana@ealanajames.com requesting to be added to the mailing list and I will add you. 

I will send an email newsletter every 4-6 weeks.  I’ll share new work, what has been going on in the studio in Ireland and what activities in the art world I find inspirational.  I’ll also include stories of the ups and downs of reinventing life (again).  I promise to make them heavy on pictures and as light as possible on words so that you can cruise through them and get back to me if you want to know more.  You also will have “first dibs” on all open studio shows, coupons for the art, etc. 

I hope to develop the newsletter into a fun and interesting read – we’ll see where the connections take us. 

Refund Policy

I want you to be 1oo% happy with your purchase. 

  • If your item arrives damaged, please take a digital photo of the damage and of the packaging and email it to me at alana@ealanajames.com  
  • If you notice that the packaging is damaged when it arrives, please take a photograph of the damage BEFORE you open the package. This is important to enable me to obtain some compensation from Royal Mail or the courier, should the item also turn out to be damaged. 
  • If the item is damaged, a refund will be issued to you or the item replaced, if this is possible. The postage will also be refunded. 
  • If you change your mind upon receiving the item, you may return it within 14 days of receipt (excludes Art Cards & Calendars). The refund, however, will not include either the outgoing or the return shipping costs. 
  • A refund will be issued after the returned item is received. You must return the item using a trackable and insured method. Any loss or damage sustained to the artwork whilst being returned is the responsibility of the buyer.  
  • Each card is issued with a unique code that can only be used once. It is your responsibility to safeguard this code for your own personal use. 
  • Refunds are not available on items purchased with a gift voucher. If you wish to return the goods, a credit note will be issued instead. This does not affect your statutory rights. 
  • Gift cards are non-refundable. 

WELCOME BACK

Login To Your Account

Subscribe to my newsletter

You’ll get first call at new paintings & prints, works in progress.
Plus we’ll chat about art, the life of an artist and other random stuff to delight and amaze you.

I will never spam you or share your details SIGN UP BELOW